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T&N Mattress Reviews

How Do You Know If You Can Trust Reviews?

That’s a great question – we’ve wondered that too. Rather than cook up some reviews that we claim to have received from customers, we’ve created one central location you can use to view our real reviews and reviews scores across 4 of the most recognizable channels.

What our customers say

Five star review
Cindy, Tuscaloosa AL
“Ordering was extremely easy. Website and product description is clean, clear, exact. Mattress arrived in 3 days, with clear, easy instructions. Opening up mattress was so much fun, even our dog couldn't contain herself. AND most importantly, mattress is the most comfortable we have had. The process, the mattress is refreshing and exceeds any expectations.”
Five star review
Pamela, Phoenix AZ
“I called the other day about returning the mattress because it was causing my husband and I back pain and him hip pain. I was offered a topper for free and then was told if it still didn't work for us we could donate the mattress and email the receipt for a full refund. To say I was impressed and pleased is an understatement. Your company truly stands behind their product and treats the customer fairly. Thank you!”
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“It’s been perfect for both of us. I haven’t slept this good in years.”
#sickofsprings #sickofsalespressure #100nighttrial #nothingtolose #nobuyersremorse #amazingcomfort #plushbutsupportive #didntneedthewarranty #babylovesittoo
View all Testimonials
In keeping with our core values — namely, transparency, and truthfulness — the video testimonials each feature a genuine T&N customer. They were not scripted, and the experience and views shared are solely their own. We asked that they voluntarily share their experience with the public, providing honest, candid feedback about their interactions with Tuft & Needle. Only after the interview did we surprise each guest with a second T&N mattress, as a thank you for helping us share their story.
  • Our box can be a little heavy, we recommend asking a friend for help when lifting or moving.
  • We make no health or wellness claims, because each person is unique.
  • Your experience with T&N may differ.
  • Questions? Please reach out at tn.com/support
  • For trial and warranty visit tn.com/warranty
All reviews referenced on this site are the result of Net Promoter System (NPS) surveys sent through Delighted® after customers purchased from us. NPS scores are on a 0 - 10 scale; we converted them to a 5 star rating by dividing by 2 and then rounding up to the nearest whole number. Any reviews, regardless of the rating, that don't have a comment associated with them are not included on this site. For more information about the Net Promoter System, click here.